Refund & cancellation policy
When fees for Appsync Data engagements may be refunded, reduced, or retained — deposits, rescheduling, and work already started.
This policy applies to professional engagements with Appsync Data (revenue recognition verification, contract portfolio review, pre-audit readiness, and related scoping work). The website does not sell physical products or software subscriptions.
Booking deposits
Closing-critical engagements may require a 30% deposit to reserve team calendar time. Deposits are confirmed in the engagement letter and invoiced separately from the website.
Full refund eligibility
A full refund of amounts paid is available if:
- We cancel the engagement for reasons within our control before fieldwork begins; or
- You cancel in writing more than 14 days before the agreed fieldwork start date and we have not commenced substantive preparation beyond initial scoping already covered by a separate scoping fee (if any).
Partial refunds
If you cancel within 14 days of fieldwork start, or after preparation has begun (document room setup, sample selection, preliminary contract reads), we may retain a portion of fees reflecting work performed and irreversible calendar commitments — typically between 30% and 70% of the engagement fee, itemised on request.
Non-refundable items
- Scoping fees expressly marked non-refundable in a scoping agreement once the outline has been delivered
- Third-party costs incurred with your prior approval (for example specialised courier of working papers)
- Fees for deliverables already issued in final form (final memorandum or completed readiness pack)
Work already started
Once fieldwork interviews or sample testing have started, fees for completed stages are payable. Unused future stages may be cancelled with a partial credit if agreed in writing.
Rescheduling
You may request one reschedule without penalty if notice is given at least 10 days before fieldwork and a mutually available date exists within 60 days. Further reschedules may incur a calendar-hold fee stated in the engagement letter.
No-shows
If key client contacts fail to attend agreed kick-off or walkthrough sessions without 48 hours’ notice, we may charge for the reserved time at the additional fieldwork day rate and re-sequence the plan.
Refund process and timing
Email refund or cancellation requests to info@appsync-data.digital with your engagement reference. We confirm eligibility within five business days. Approved refunds are processed to the original payment method within 14 business days of approval, unless a different method is required by your bank.
Exceptions
Engagement letters may set stricter timelines for work tied to a fixed statutory filing date. Where the letter and this policy differ, the signed letter prevails for that engagement.
Contact
Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong · +852 2528 4975 · info@appsync-data.digital